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Política devoluciones

Es sencillo realizar una devolución

Forzieri is glad to offer a Full Satisfaction Guarantee and will accept returns within 28 days from delivery date of your merchandise. Please note, Return Authorization Numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.

In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, store credit or an exchange.

$US 30.00

* Where return customs & duties charges are applicable, these will be deducted from the refund amount. If opting for Store Credit, Forzieri will cover the cost of any charges incurred.

Simply follow 4 steps to make your return:

  1. Make sure you have read our Return Terms & Conditions above.
  2. Enter your Forzieri Account and click on "Return Items". Select the items/orders you wish to return and submit your return authorization request form. (Your account will only display orders eligible for returns).
  3. Forzieri will provide you a Return Authorization Number and Instructions.
  4. Follow the return instructions and ship the item back to us.

Please note:

  • Repack the product in its original packaging materials, including warranties. Do not include any other markings or text on the package except what is specified in our return instructions.

*Please note, Free Return terms are not applicable for items purchased via LYST.COM

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Shipping from FORZIERI back to the Customer for replacement items will be complimentary, with no additional cost. In case of exchanging with a lower value item, the difference will be provided as a store credit.

Replacement items will be shipped from FORZIERI back to the customer at no additional cost. In the case of an exchange for a lower value item, the difference will be provided as a store credit.

Free Gifts with purchase

Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.

Special Orders, Monogrammed or Custom Items

Special orders are not eligible for return or exchange. Custom-made and monogrammed items are considered special orders.

Discounted Items

Return of items discounted for 60% or more off their original price can only be processed for store credit or product exchange. No refund can be applied in this case.

Damaged or Defective Items

If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Forzieri will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.

All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Forzieri has received and processed your return. Typically, within 7-10 business days after the item is delivered back to Forzieri. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

FURTHER RETURNS

You can return your exchanged item within 28 days from the delivery date of your original order. Please note that for further returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.

*Please note, Free Return terms are not applicable for items purchased via LYST.COM

Ayuda

de Lunes a Viernes
desde 09.30 hasta 18.00

Este número está reservado exclusivamente al Servicio Clientes.   Para preguntas no relacionadas con el servicio al cliente, puede contactar nuestras oficinas centrales

Closing days

Offices will be closed on April 25th, May 1st, June 2nd, June 24th, August 15th, December 25th & 26th, January 1st, January 6th.

Se el primero en saber

Registrarse para noticias y especiales sólo para miembros

Obtener que el regalo que sea perfumado con una fragancia natural de las propuestas en la selección Forzieri

Obtener que la tarjeta de felicitación sea perfumado con una fragancia firmado entre las propuestas en la selección Forzieri

No se aplicarán en costes adicionales en cambios en tallas descontadas que están en stock. En caso de cambios entre tallas descontadas y tallas sin descuento que no estén en stock/compra sobre pedido, aplicaremos la diferencia de precio. Ver disponibilidad de tallas para más detalles.

United States of America
(New York, Florida and Puerto Rico excepted)

European Union
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, United Kingdom.
(Italy excepted)

Disfrute de gastos de envío GRATIS:

Entrega Ordinaria Premium Gratuita para pedidos superiores a € 195

Entrega Urgente Gratuita para pedidos superiores a € 250

*solamente la España Peninsular

Invite a new member

quale messaggio devo metter qui?

Como miembro del Privé tiene el derecho de invitar a sus amigos y familiares para que sean miembros también. Con la primera compra que realice los miembros invitados por usted ganará un LINGOTE por valor de 8€ que podrá ser canjeado en cualquier área de Forzieri (tanto en el Privé como en la parte pública). Además la persona a la que invite recibiráun LINGOTE de 8€ en su cuenta al inscribirse.

Selecciona Paquete de Regalo Sensorial durante el proceso de compra.

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